Refund policy
Refund & Returns Policy
Order Cancellations
We understand that plans can change.
Orders may be cancelled within 12 hours of purchase, provided the order has not yet entered processing.
To request a cancellation, please contact us as soon as possible:
Once an order has been processed or dispatched, it can no longer be cancelled.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
To help us resolve this quickly, include:
- Your order number
- Clear photos or video of the issue
- Images of the product and packaging
Once reviewed, we will arrange a replacement or appropriate resolution where applicable.
Returns Eligibility
We accept returns on eligible items with prior approval.
To qualify for a return:
- Items must be unused and in original condition
- All original packaging, tags, and components must be included
- Items must not show signs of wear, washing, or alteration
All returned items are inspected upon arrival.
Sizing & Fit
We recommend reviewing the size guide on each product page before placing your order.
If you’re unsure, feel free to contact us for guidance.
Returns due to sizing or preference are accepted as part of our return process, provided the item meets eligibility conditions.
Customised Items
Customised or personalised items (e.g. names, numbers, patches) are made specifically for your order.
As a result, these items are not eligible for return or refund, unless they arrive damaged or defective.
Non-Returnable Items
The following items are not eligible for return unless faulty:
- Customised or personalised products
- Items that have been worn, washed, or altered
- Items returned without original packaging
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective
- We recommend using a tracked shipping service
Restocking Fees
Approved returns may be subject to a restocking fee:
- Up to 15% for unused items
- Up to 30% for items that have been handled or tried on
This helps cover inspection and processing costs.
Original shipping fees are non-refundable.
Refunds
Once your return is received and approved, your refund will be issued to your original payment method.
Please allow time for your payment provider to process the refund.
Need Help?
If you have any questions about your order, returns, or refunds, feel free to contact us: