Privacy policy
Privacy Policy
Last updated: March 12, 2026
Ultra Eleven is operated by Averyx Holdings Limited (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
Our store is powered by Shopify, which enables us to provide our products and services securely.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following information:
a) Contact Information
- Name
- Shipping and billing address
- Email address
- Phone number
b) Order & Payment Information
- Order details and transaction history
- Payment information processed securely by third-party providers
We do not store full credit or debit card details.
c) Website Usage Data
- IP address
- Browser and device type
- Pages viewed and interactions
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Improve our website and user experience
- Send order updates and service-related communications
- Send marketing emails (you can unsubscribe at any time)
3. Sharing Your Information
We only share information where necessary to operate our store, including:
- Shopify (website platform)
- Payment providers
- Shipping and logistics partners
We do not sell your personal information.
4. Shopify & Third-Party Services
Our store is hosted on Shopify. Your data may be processed by Shopify and its service providers.
For more information, please visit:
https://privacy.shopify.com
5. Cookies
We use cookies to:
- Improve website functionality
- Remember preferences
- Analyse site usage
You can manage cookies through your browser settings.
6. Data Security
We use appropriate security measures to protect your information. While no system is completely secure, we work with trusted providers to ensure your data is handled safely.
7. Your Rights
Depending on your location, you may have the right to:
- Access your data
- Request corrections
- Request deletion
To make a request, please contact us.
8. International Data Transfers
Your information may be processed in different countries where our service providers operate, including Hong Kong.
9. Changes to This Policy
We may update this policy from time to time. Any updates will be posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Ultra Eleven
Operated by Averyx Holdings Limited
Hong Kong SAR